Email us with any question about the app, your license or an order. The answers to the most common questions are on this page.
For a question about a license or an order, include your order number or the email address you bought with.
Enter your purchase email and we send the key to that address again.
Recover my key →Every purchase has a 30-day money-back guarantee. Email us within 30 days with your order number or purchase email.
Read the refund policy →Which graphics card you need, output formats, prices, and where your videos are processed.
Read the FAQ →The download page always has the current version of the installer.
Go to the download page →Short videos that show common tasks in the app.
Watch the videos →